Account & Billing

Account management covers four areas: users, permissions, funds, and billing. Most operations require the account_admin role — if you are just taking over account management, start here.

Managing Basic Account Information

The account name (account_name) and service instance name (instance_name) are two different identifiers. The former is used for login, and the latter is used for SQL and client connections. Both are automatically generated at registration and cannot be modified.

⚠️ Note: Modifying the account registration phone number requires the account administrator (account_admin) role.

Scenario	Action	Reference
View account name, login URL, and service instance name	Management Center -> Account Home	Account & Billing
Modify the account registration phone number	Management Center -> Account Center -> Account Info -> Registration Phone -> Modify	Account & Billing
Fill in connection parameters in JDBC / Python SDK	Use `instance_name` as the connection identifier	Account & Billing
Forgot account name	Retrieve via the account registration phone number	Account & Billing

Managing Users and Permissions

⚠️ Note: Creating, disabling, and deleting global users and service users, as well as granting or revoking the account administrator role, requires the account administrator (account_admin) role.

Passwords and phone numbers can only be modified by the user themselves; the account administrator cannot modify them on behalf of others.

Scenario	Action	Reference
Add a human user (for interactive login)	User Management -> Create User	Managing Users
Add a service user (for programmatic access)	User Management -> Create Custom Service User	Managing Users
Grant or revoke the account administrator role	User Management -> Edit User -> Set as Account Administrator	Managing Users
Immediately stop all operations for a user	User Management -> Disable User	Managing Users
Delete a departed employee's account	User Management -> Delete User (note: existing connections are not immediately terminated)	Managing Users
Change your own password or phone number	Username in the bottom-left corner -> Change Password / User Info	Managing Users

Viewing and Topping Up Account Funds

⚠️ Note: Accessing account funds features requires the account administrator (account_admin) role.

Account funds are divided into two categories: cash account and voucher account, with unified settlement across all regions. When the cash balance reaches 0 and no vouchers are available, continued usage will generate an outstanding balance that must be settled promptly.

Scenario	Action	Reference
View current balance and vouchers	Billing Center -> Account Funds	Account Funds
Online top-up (Alipay / WeChat Pay)	Account Funds -> Top Up -> Select Payment Method	Account Funds
Corporate bank transfer top-up	Account Funds -> Top Up -> Corporate Transfer; contact sales after remittance	Account Funds
View top-up and spending history	Account Funds -> Transaction Details	Account Funds
View voucher expiry and usage history	Account Funds -> Vouchers -> View Details	Account Funds

Top-up method comparison:

Method	Arrival Time	Notes
Alipay / WeChat Pay	Instant	User agreement must be accepted on first top-up
Corporate bank transfer	3 business days	Contact sales to complete the credit

Viewing Billing Statements

⚠️ Note: Accessing billing statement features requires the account administrator (account_admin) role.

Scenario	Action	Reference
View today's / yesterday's / this month's spending summary	Billing Center -> Billing Statements -> Billing Overview	Billing Statements
Break down costs by workspace, instance, or time period	Billing Center -> Billing Statements -> Statement Overview -> Filter	Billing Statements
View daily details (list price, discount, discounted price)	Billing Center -> Billing Statements -> Statement Details	Billing Statements
Export billing data (XLSX)	Statement Details -> Export Details	Billing Statements
View historical annual statements	Billing Center -> Billing Statements -> Statement History	Billing Statements
Understand unit prices and calculation formulas for each billing item	—	Pricing and Billing

Billing update frequency: compute and network items update hourly; storage items update the previous day's data in the early hours of the following day.

Controlling and Optimizing Costs

Singdata Lakehouse charges across three categories: compute (CRU*hours), storage (GiB/month), and network transfer (GB). The key to reducing costs is minimizing idle runtime of compute clusters and controlling storage and network traffic.

Scenario	Action	Reference
Receive alert notifications when costs spike	Data quality rules + monitoring alerts, based on `sys.information_schema.instance_usage`	Billing Anomaly Alert Configuration Guide
Stable costs with a budget cap	Fixed threshold monitoring approach	Billing Anomaly Alert Configuration Guide
Fluctuating costs with focus on abnormal increases	Dynamic baseline monitoring approach (compared against historical median)	Billing Anomaly Alert Configuration Guide
Understand billing principles and pricing for each resource type	—	Pricing and Billing

Common cost-reduction measures:

Stop compute clusters when not in use (general-purpose and analytical clusters are billed by runtime)
Reuse sync-type compute clusters for real-time sync tasks to avoid spinning up a separate cluster per task
Reduce public network data export volume (network transfer is only billed for outbound traffic; inbound is free)
Set a reasonable Time Travel retention period to avoid long-term storage consumption by multiple data versions

Not Sure Where to Start?

What do you want to do? ├── Manage basic account information (login URL, registration phone) │ └── Requires account_admin → Management Center -> Account Center ├── Manage users │ ├── Add / disable / delete users → Requires account_admin → User Management │ └── Change your own password or phone number → No special permission required → Username in bottom-left corner ├── Account funds │ ├── View balance / vouchers → Requires account_admin → Billing Center -> Account Funds │ └── Top up → Online (instant) or corporate bank transfer (3 business days) ├── View billing statements │ └── Requires account_admin → Billing Center -> Billing Statements └── Control costs ├── Set up alerts → Billing Anomaly Alert Configuration Guide └── Understand billing rules → Pricing and Billing